Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing the next business day.

How long will delivery take?

Standard shipping takes 7–15 business days for domestic orders. Express shipping (where available) takes 3–7 business days. International orders may take up to 20–30 days depending on your country's customs and local postal service.

Will I receive tracking information?

Yes. Once your order ships, you'll receive a confirmation email with your tracking number. Please allow 24–48 hours for the tracking link to become active.

Do you ship internationally?

Yes — we ship worldwide to most countries. Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. A 15% restocking fee applies to all eligible returns.

How do I start a return?

Email us at support@fredloxdirect.store with your order number and reason for return. Our team will provide return instructions within 24–48 business hours.

When will I receive my refund?

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days, minus the 15% restocking fee.

What if my item arrived damaged or defective?

Contact us immediately at support@fredloxdirect.store. For damaged or defective items, we waive the restocking fee and will arrange a replacement or full refund at no cost to you.

Products

What categories do you carry?

Fredlox Direct carries premium apparel, fragrance, jewelry, footwear, and lifestyle accessories — all sourced factory-direct to deliver luxury quality at accessible prices.

Are your products authentic?

Yes. Every product in our catalog is carefully selected and sourced directly from manufacturers. We hold every item to the same editorial standard: if we wouldn't wear it ourselves, it doesn't make the cut.

Do you restock sold-out items?

We regularly refresh our catalog with new arrivals. Sign up for our email list or follow us on social media to be the first to know when items are back in stock or when new collections drop.

Account & Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay at checkout.

Is my payment information secure?

Absolutely. All transactions are processed through Shopify's secure checkout, which uses industry-standard SSL encryption to protect your information.

Still Have Questions?

We're happy to help. Reach out to our team at support@fredloxdirect.store and we'll get back to you within 24–48 business hours.