Returns & Refunds

At Fredlox Direct, we want you to be completely satisfied with your order. If something isn't right, we're here to help.

Damaged, Defective, or Missing Items

If your order arrives damaged, defective, or missing an item, please contact us at fredloxdirect@gmail.com within 14 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the damage or problem

Once we review your request, we'll arrange a replacement or refund when applicable.

Change-of-Mind Returns

We accept returns within 30 days of delivery provided the item is:

• Unworn

• Unwashed

• In its original condition

• Returned with all original tags attached

Approved returns may be refunded to your original payment method or issued as store credit.

Please contact fredloxdirect@gmail.com before sending any item back so we can provide return instructions.

Customers are responsible for return shipping costs for change-of-mind returns. If you received an incorrect, damaged, or defective item, Fredlox Direct will cover the appropriate return shipping costs.

Refund Processing

Once your returned item is received and inspected, approved refunds will be processed within 5–7 business days.

After the refund is processed, your bank or payment provider may require additional time to post the funds to your account.

Non-Returnable Items

The following items are not eligible for return or refund:

• Final sale items

• Gift cards

Questions About Your Return?

We're happy to help. Contact us at fredloxdirect@gmail.com with your order number and details about your request.

Fredlox Direct
Streetwear. Identity. Direct.