Politique de confidentialité

Privacy Policy

Effective Date: April 25, 2026

At Fredlox Direct, accessible from our online storefront, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected and recorded by Fredlox Direct and how we use it.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

Personal Identification Information: While using our store, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including your name, email address, phone number, and shipping/billing address.
Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number) and the security code associated with your payment instrument. All payment data is stored securely by our payment processors (e.g., Shopify Payments, PayPal).
Log Files: Like many other websites, Fredlox Direct makes use of log files. These files log visitors to the site—a standard procedure for hosting companies and a part of hosting services' analytics, including IP addresses, browser type, and time stamps.

2. How We Use Your Information

We use the information we collect in various ways, including to:

Process and fulfill your orders, including sending emails to confirm order status and shipment.
Communicate with you, either directly or through one of our partners, for customer service or marketing updates.
Detect and prevent fraudulent transactions.
Improve, personalize, and expand our website offerings and user experience.

3. Third-Party Services

To provide our services, we partner with third-party providers. These third parties (such as shipping partners like Zendrop or payment gateways) have access to your Personal Information only to perform specific tasks on our behalf and are strictly obligated not to disclose or use it for any other purpose.

4. Cookies and Web Beacons

Fredlox Direct uses "cookies" to store information, including visitors' preferences and the pages on the website that the visitor accessed. This information is used to optimize the user experience by customizing our web page content based on browser type and other relevant data.

5. Your Rights

Depending on your location (such as the GDPR in Europe or CCPA in California), you may have the following rights regarding your personal data:

The right to access: You can request copies of the personal data we hold.
The right to rectification: You can request that we correct any information you believe is inaccurate.
The right to erasure: You can request that we delete your personal data under certain conditions.

6. Children's Information

Protecting children online is a priority. Fredlox Direct does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think your child provided this kind of information on our website, please contact us immediately so we can remove it.