Widerrufsrecht

Return & Refund Policy

Last Updated: April 25, 2026

Thank you for shopping at Fredlox Direct. We want to ensure you are satisfied with your purchase. If you are not entirely happy with your order, our return process is outlined below.

1. Return Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In the original packaging.
Accompanied by the receipt or proof of purchase.

2. Restocking Fee

Please note that all eligible returns are subject to a 15% restocking fee. This amount will be deducted from your total refund to cover processing and administrative costs.

3. Final Sale Items

Items explicitly marked as "Final Sale" at the time of purchase are not eligible for returns, exchanges, or refunds. Other non-returnable items include perishable goods, custom/personalized products, and personal care items.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive and inspect your item, we will notify you of the status of your refund.

If approved: We will initiate a refund to your original method of payment (minus the 15% restocking fee).
Timeline: You will receive the credit within 5–10 business days, depending on your card issuer's policies.

6. Damaged or Defective Items

If an item arrives damaged or defective, please contact us immediately. In these instances, we will waive the restocking fee and provide a replacement or a full refund at no additional cost to you.