Warranty Information
Your Purchase is Protected
At FREDLOX LUXURY STORE, we stand behind the quality of every product we sell. Our comprehensive warranty program ensures that your investment in luxury watches and fine jewelry is protected against defects and craftsmanship issues.
FREDLOX Quality Guarantee
What's Covered
All products purchased from FREDLOX LUXURY STORE are covered by our quality guarantee:
- Manufacturing Defects: Issues with materials or workmanship present at time of purchase
- Material Authenticity: Guarantee that all materials are as described (24K gold, 18K gold, etc.)
- Craftsmanship Issues: Problems with construction, settings, or finishing
- Functional Defects: Watch movements, clasps, or closures that fail under normal use
Coverage Period
- Watches: 1 year from date of purchase
- Gold Jewelry (18K, 24K): 1 year from date of purchase
- Gold-Plated Jewelry: 90 days from date of purchase
- Gemstone Settings: 1 year from date of purchase
Watch Warranties
Quartz Watch Coverage
Covered:
- Movement defects and malfunctions
- Crown and stem issues
- Case and crystal defects
- Band/bracelet manufacturing defects
- Water resistance failure (if properly maintained)
- Chronograph function failures
Not Covered:
- Normal battery replacement
- Scratches from regular wear
- Damage from impact or accidents
- Water damage from improper use
- Unauthorized repairs or modifications
- Lost or stolen watches
Automatic & Mechanical Watch Coverage
Covered:
- Movement defects and timing issues
- Automatic winding mechanism failures
- Crown and stem defects
- Case and crystal manufacturing defects
- Band/bracelet defects
Not Covered:
- Timing variations within acceptable range (±30 seconds/day)
- Damage from magnetic fields
- Overwinding damage
- Lack of regular servicing (required every 3-4 years)
- Impact or accident damage
- Unauthorized repairs
Water Resistance Warranty
Water resistance is warranted only if:
- Watch is used within its rated water resistance level
- Crown is properly secured before water exposure
- Seals are inspected annually (for regular water exposure)
- No unauthorized case opening has occurred
- Watch has not been exposed to extreme temperature changes
Jewelry Warranties
24K Gold Jewelry Coverage
Covered:
- Gold purity as stated (9999 or 999 fineness)
- Structural defects in construction
- Clasp and closure failures
- Solder joint failures
- Manufacturing defects in finish
Not Covered:
- Bending or deformation (24K gold is soft)
- Scratches from normal wear
- Tarnishing (pure gold doesn't tarnish, but dirt buildup can occur)
- Damage from chemicals or harsh cleaning
- Loss or theft
18K & 14K Gold Jewelry Coverage
Covered:
- Gold content as stated
- Manufacturing defects
- Clasp and closure defects
- Stone setting failures (if applicable)
- Plating defects on two-tone pieces
Not Covered:
- Normal wear and tear
- Scratches and dents
- Damage from impact
- Chemical damage
- Resizing damage (if done elsewhere)
Gold-Plated Jewelry Coverage
Covered (90 days):
- Plating defects present at purchase
- Premature plating wear under normal use
- Base metal defects
- Clasp failures
Not Covered:
- Normal plating wear over time
- Damage from chemicals, perfumes, or lotions
- Water exposure damage
- Scratches and abrasions
Gemstone & Setting Coverage
Covered:
- Loose or lost stones due to setting defects
- Prong failures
- Setting structural issues
- Stone authenticity as described
Not Covered:
- Stones lost due to impact
- Natural stone characteristics (inclusions, color variations)
- Chips or scratches to stones
- Damage from improper care
How to Make a Warranty Claim
Step-by-Step Process
- Contact Us: Email or call our customer service team with your order number and description of the issue
- Provide Documentation: Send photos of the defect and your original purchase receipt
- Receive Authorization: We'll review and provide a return authorization if covered
- Ship the Item: Send the item to us using the provided shipping label (we cover return shipping for warranty claims)
- Evaluation: Our team will inspect the item within 5-7 business days
- Resolution: We'll repair, replace, or refund based on the issue
What You'll Need
- Original order number or receipt
- Clear photos showing the defect
- Description of when and how the issue occurred
- Original packaging (if available)
- Any warranty cards or certificates
Processing Time
- Evaluation: 5-7 business days after receipt
- Repair: 2-4 weeks (depending on complexity)
- Replacement: Ships within 3-5 business days of approval
- Refund: Processed within 5-7 business days of approval
Manufacturer Warranties
Brand Warranties
Some watches may include additional manufacturer warranties:
- CRRJU Watches: May include brand warranty card
- Curren Watches: May include manufacturer coverage
- Other Brands: Check included documentation
Important: Manufacturer warranties are in addition to our FREDLOX guarantee and may offer extended coverage. Keep all warranty cards and register products as directed.
Activating Manufacturer Warranties
- Complete and return warranty registration cards
- Register online if brand offers registration
- Keep warranty cards with your purchase documentation
- Note any specific requirements or limitations
Extended Protection Options
Extended Warranty Coverage
For high-value purchases, consider:
- Jewelry Insurance: Add to homeowner's or renter's policy
- Specialized Jewelry Insurance: Companies that specialize in jewelry coverage
- Watch Insurance: For luxury timepieces over $500
What Extended Insurance Covers
- Loss and theft
- Accidental damage
- Mysterious disappearance
- Travel coverage worldwide
Warranty Exclusions
What's NOT Covered Under Any Warranty
- Normal Wear and Tear: Scratches, minor dents, normal aging
- Improper Care: Damage from neglect or improper maintenance
- Accidents: Drops, impacts, crushing
- Unauthorized Service: Repairs or modifications by non-authorized parties
- Misuse: Using product outside intended purpose
- Chemical Damage: Exposure to harsh chemicals, chlorine, etc.
- Lost or Stolen Items: Warranty doesn't cover loss or theft
- Cosmetic Issues: Minor variations in color, finish, or appearance
- Battery Replacement: Normal battery changes for quartz watches
- Strap Wear: Leather strap deterioration from normal use
Maintaining Your Warranty
To Keep Your Warranty Valid
- ✓ Follow all care instructions provided
- ✓ Use products as intended
- ✓ Keep original purchase documentation
- ✓ Have servicing done by authorized professionals
- ✓ Report issues promptly
- ✓ Don't attempt DIY repairs
- ✓ Store properly when not in use
Regular Maintenance (Not Covered by Warranty)
These are your responsibility but help maintain warranty coverage:
- Watch Battery Replacement: Every 2-3 years for quartz watches
- Watch Servicing: Every 3-5 years for mechanical/automatic watches
- Seal Inspection: Annually for water-resistant watches
- Professional Cleaning: As needed for jewelry
- Prong Inspection: Every 6-12 months for stone-set jewelry
Repair Services
In-Warranty Repairs
- Covered repairs are performed at no charge
- We cover return shipping for warranty repairs
- Repairs typically completed within 2-4 weeks
- Warranty period may be extended for time item is in repair
Out-of-Warranty Repairs
We offer repair services even after warranty expires:
- Watch Repairs: Battery replacement, movement service, band replacement
- Jewelry Repairs: Resizing, stone replacement, clasp repair, polishing
- Pricing: Competitive rates, quote provided before work begins
- Turnaround: Most repairs completed within 2-3 weeks
Requesting a Repair Quote
- Contact us with description of needed repair
- Send photos if possible
- Receive quote within 1-2 business days
- Approve quote and ship item
- Repair completed and returned
Refund & Replacement Policy
For Warranty Claims
If an item is found to have a covered defect:
- Repair: Our first option if possible
- Replacement: If repair isn't feasible or item is unavailable
- Refund: If neither repair nor replacement is possible
Refund Details
- Full purchase price refunded
- Original payment method credited
- Shipping costs refunded for defective items
- Processing time: 5-7 business days
International Warranty Coverage
Our warranty applies to purchases shipped internationally:
- Same coverage terms apply
- Return shipping may require coordination
- Customs fees for returns are customer responsibility
- Processing may take longer due to international shipping
Transferability
Warranty Transfer
- Warranties are transferable to new owners
- Original purchase receipt required
- Coverage period remains from original purchase date
- Notify us of ownership transfer for our records
Limitation of Liability
Our warranty is limited to repair, replacement, or refund of the purchase price. We are not liable for:
- Consequential or incidental damages
- Lost profits or business interruption
- Sentimental value
- Costs beyond the original purchase price
State-Specific Rights
This warranty gives you specific legal rights. You may also have other rights that vary from state to state. Some states do not allow limitations on implied warranties or exclusion of incidental damages, so the above limitations may not apply to you.
Contact Information
Warranty Claims & Questions
For warranty service or questions:
- Email: Contact us through our website
- Include: Order number, photos, and detailed description
- Response Time: Within 24-48 hours
Repair Services
For repair quotes and services:
- Contact our customer service team
- Provide photos and description of needed repair
- Receive quote within 1-2 business days
Tips for Warranty Success
- 📸 Document Everything: Take photos when you receive your item
- 📋 Keep Records: Save all receipts, warranty cards, and certificates
- 📦 Save Packaging: Original boxes help with returns and storage
- ⏰ Act Quickly: Report issues as soon as you notice them
- 📧 Communicate Clearly: Provide detailed descriptions and good photos
- 🔧 Don't DIY: Unauthorized repairs void warranty
Our Commitment to You
At FREDLOX LUXURY STORE, your satisfaction is our priority. Our warranty program is designed to give you peace of mind and protect your investment in luxury watches and fine jewelry. We're committed to standing behind our products and providing exceptional service throughout your ownership experience.
Questions about warranty coverage? Contact us anytime - we're here to help!